Refund policy

# Refund & Return Policy

**Last Updated: June 29, 2026**

Thank you for shopping at IN THE WILD. 

Because we operate on a custom print-on-demand model through our fulfillment partner, **creativehub**, every artwork is uniquely printed to order. Please review our specific guidelines regarding returns, refunds, and exchanges below.

## 1. No Returns for Change of Mind
Since each product is custom-made specifically for you at the time of your order, **we cannot accept returns, cancellations, or exchanges if you simply change your mind, choose the wrong size, or make a mistake in your order details.** 

Please double-check your selection, measurements, and shipping address carefully before completing your purchase.

## 2. Damaged or Defective Items
Your satisfaction is our priority. If your package arrives damaged during international transit or contains a manufacturing defect (e.g., printing flaws, incorrect item sent), we will gladly arrange a **free replacement** at no extra cost to you.

To report a damaged or defective item, please contact us within **14 days** of receiving your package:
1. Send an email to: **contact@inthewild.pl**
2. Include your **Order Number** and full name.
3. Attach **clear photos of the damaged artwork** and, if applicable, the damaged external packaging.

*Please do not ship items back to us or to creativehub without contacting us first. In most cases, a clear photo is sufficient to trigger a free replacement.*

## 3. Lost Shipments
All orders are shipped globally with end-to-end tracking. If your order is significantly delayed or marked as lost by the courier company, please notify us immediately at **contact@inthewild.pl**. We will investigate the issue with creativehub and arrange a replacement shipment for you as soon as possible.

## 4. Unclaimed Packages & Wrong Addresses
If a package cannot be delivered due to an incorrect shipping address provided by the customer, or if the package is left unclaimed at a local postal depot and returned to our fulfillment partner, the customer will be responsible for any additional shipping fees required to re-send the item.